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Call Center 6688
مركز الاتصال 6688
Online Banking
الانترنت المصرفي

Privacy & Usage Policy

Usage and Security

  • The customer shall notify Blue Nile Mashreg Bank (BNMB) immediately in case of loss, disclosure, or misuse of their password or PIN, so that the bank can take the necessary protective measures.
  • BNMB may issue a new password or PIN at the customer’s cost. The customer shall assume full responsibility for any transactions carried out on their account until such notification is received.
  • The bank shall be considered notified once the customer contacts the designated officer within a reasonable time after the incident.

General Provisions

  • All transactions accepted and executed by BNMB upon the customer’s instructions shall be at the customer’s own cost and risk, and the customer shall be bound by such instructions.
  • BNMB may, without prior reference to the customer, deduct from the customer’s account any expenses, fees, or commissions payable against banking services and products provided through Mashreg App, in accordance with the bank’s approved fees and commission schedule.
  • BNMB shall not be liable if credited or transferred amounts are reduced due to fees, exchange rate depreciation, or restrictions imposed by competent authorities.
  • Customers may obtain account statements through Mashreg App. Any objections must be submitted in writing within 15 days of issuance; otherwise, the statement shall be deemed correct.
  • BNMB shall not be liable for any damage, error, or loss arising from the customer’s use of Mashreg App bill payment or utility services.
  • The customer is solely responsible for the accuracy of information entered and for resolving disputes with utility providers.
  • BNMB may refuse to execute requests or services if procedures are not followed, if information is incorrect, or if instructions violate applicable laws.
  • BNMB shall not bear responsibility for non-execution of transactions if the cause lies beyond the bank’s control.
  • The customer authorizes BNMB, without prior notice, to freeze, set-off, or transfer funds between accounts held in the customer’s name, whether individual or joint, in local or foreign currency, to settle any indebtedness owed to BNMB.
  • BNMB reserves the right to amend these terms and conditions or services as required by law or bank policy. Customers will be notified through Mashreg App.
  • BNMB’s records of financial transactions shall be considered conclusive and legally binding. Unless otherwise notified in writing, the address provided in the registration form shall be used for all official communication.
  • The general banking service agreement terms apply to Mashreg App to the extent they do not conflict with these provisions.

Privacy Policy

Blue Nile Mashreg Bank is committed to maintaining the confidentiality and security of customer information. BNMB assures customers that:

  • Personal and business information shall be safeguarded using the highest standards of security.
  • Only authorized employees shall have access to customer information, and violations of privacy policies shall be subject to disciplinary action.
  • Collection and use of customer data shall be limited to what is necessary for providing and promoting BNMB’s products and services.
  • Information shall not be shared with external parties without customer authorization, except as required by law.
  • Sharing of information shall be restricted to reputable reference sources and clearing houses for credit reporting, verification, and risk management.
  • BNMB shall make every effort to keep customer data accurate and up to date.
  • Sensitive information, including medical data, shall not be shared except with customer consent and only for underwriting, claims, or account administration purposes.

Customer Consent

Blue Nile Mashreg Bank complies with applicable consumer protection regulations and requires expressed consent from customers for the collection, use, and safeguarding of personal data. Customers acknowledge that BNMB has effective measures in place to protect confidentiality and ensure compliance with regulatory standards.